Transitional vs Transformational Leadership

On a shuttle from the hotel to the airport, my wife and I found ourselves in an interesting conversation with a flight attendant instructor. She told us she instructed both new hires and tenured flight attendants and shared her thoughts on how she coaches them. It was her goal to find out if their customer … Continue reading Transitional vs Transformational Leadership

A Higher Purpose – Ride of Silence

The first Leadership is Listening episode is with a respected leader, Mark Spurlock. Mark started as a direct Xerox sales rep 40 years ago. He started Innovative Business Systems in 1992 and sold his company to Benchmark in 2013. His success as an Agent owner is a true testament to his leadership style and ability. … Continue reading A Higher Purpose – Ride of Silence

Leadership is Listening

┬áHave you ever thought about the first time you were called or picked to lead? Maybe it was to lead a song in church. Or maybe you were picked to head up your girl scout friends to sell cookies in front of Walmart. Some of you were captain of your little league baseball team and … Continue reading Leadership is Listening